Privacy Information
Age at Home respects your privacy and aims to collect only the information reasonably needed to operate the website, respond to enquiries and process orders.
This page describes how information is handled on AgeAtHome.co.za.
Information Stored in Your Browser
Some website features may store information locally in your browser.
This can include:
- items added to your care basket
- checklist progress
- basic website preferences
This information remains on your device and is not automatically sent to Age at Home.
When you calculate delivery or create an order at checkout, the relevant basket and delivery details are sent to the server to calculate your delivery charge and process your order. Checklist progress stays in your browser.
You can remove it by clearing the website data in your browser.
Contacting Age at Home
When you submit a contact form or send us an email, we may receive information such as:
- your name
- email address
- telephone number
- message or enquiry
- information you choose to provide about a product or order
This information is used to respond to your enquiry and provide customer support.
Please do not send unnecessary medical records, identity documents or highly sensitive health information through general contact forms, email or WhatsApp.
Orders and Checkout
When you place an order, Age at Home may collect information required to process and fulfil it, including:
- your name
- contact details
- billing details
- delivery address
- products ordered
- order value
- delivery information
- payment status
This information may be retained where reasonably necessary for order fulfilment, customer service, accounting, legal or administrative purposes.
Payments
Online payments are processed through PayFast.
Age at Home does not directly collect or store your payment-card details.
Payment information is processed by PayFast according to its own privacy and security practices.
Age at Home may receive confirmation that a payment was successful or unsuccessful, together with information needed to match the payment to your order.
Delivery Partners
Information required to deliver an order may be shared with approved delivery or courier partners.
This may include:
- your name
- telephone number
- delivery address or collection point
- information reasonably required to complete the delivery
Only information necessary for delivery should be shared.
Age at Home may provide WhatsApp links for convenient customer communication.
Clicking a WhatsApp link may open a draft message on your device. The message is only sent if you choose to send it.
Messages sent through WhatsApp are also subject to WhatsApp's own privacy terms and practices.
Cookies and Local Storage
AgeAtHome.co.za may use essential cookies or similar browser technologies where required for:
- website security
- order continuity
- checkout sessions
- basket functionality
- preventing duplicate or abusive submissions
The website may also use local browser storage for features such as the care basket and checklists.
These technologies should not be used for unnecessary tracking.
Analytics
Age at Home may use privacy-conscious website analytics to understand how visitors use the website and which pages are helpful.
If analytics or marketing technologies are introduced, this Privacy Information should be updated to explain what is collected and how it is used.
Security
Age at Home takes reasonable steps to protect personal information from unauthorised access, loss or misuse.
No internet-based system can be guaranteed to be completely secure, so customers should avoid sending unnecessary sensitive information through ordinary website forms or messaging services.
How We Use Personal Information
Personal information may be used to:
- respond to enquiries
- process and fulfil orders
- arrange delivery
- provide customer support
- manage refunds or product concerns
- maintain business and accounting records
- improve the website and customer experience
- meet applicable legal obligations
Personal information should not be used for unrelated purposes without an appropriate reason or consent.
Sharing Personal Information
Age at Home may share information with service providers where reasonably necessary to operate the business.
These may include:
- payment providers
- courier and delivery partners
- website or hosting providers
- accounting or administrative service providers
Age at Home does not intend to sell customer personal information.
How Long Information Is Kept
Personal information should only be retained for as long as reasonably necessary for the purpose for which it was collected, including legal, accounting, customer-service and order-record requirements.
Your Privacy Rights
You may contact Age at Home to ask about personal information you have provided to us or to request appropriate access, correction or deletion where permitted by applicable South African law.
Children
Age at Home is intended primarily for adults caring for family members.
The website is not intended to knowingly collect personal information directly from children without appropriate consent.
Changes to This Privacy Information
This Privacy Information may be updated as the website, business systems, delivery arrangements or legal requirements change.
The latest version will be published on this page.
Contact
For privacy-related questions, contact: